In 2002 Conveyor Systems Ltd was awarded a Certificate of Merit for Customer Service by PPMA, the Processing & Packaging Machinery Association.

W: http://www.ppma.co.uk

The John Downing Memorial Medal.
Certificate of Merit: Conveyor Systems.

The Medal for Customer Service is named in memory of the late John Downing. It is awarded to recognise a machinery supplier who has provided exceptional service and technical back-up to a customer for a specific project, or has done so over a long period of continuous supply.
No main award was made this year but a Certificate of Merit was presented to Conveyor Systems, which was commended for excellent service by six of its customers and co-suppliers.

"This is a small company going that extra bit further and putting in the effort that turns acceptable service into exceptional service,” said the judges. “The common thread running through the commendations is success in making sure the customer has the right solution, installed on time."

Among nominating companies Golden Wonder cited knowledge, experience and cost competitiveness while TDG, the logistics provider for Direct Wines, was impressed with both the time spent studying and understanding its business and the capacity to cope smoothly with changes.

Elson Automation spoke of attention to detail, Eurobuns said the company had worked hard, over and above average, while Best Diversified Products saw its equipment installed on time, within budget and with further savings that had not been anticipated. Cermex UK commended
the company for its expertise not only in conveyors, but also in line control systems.