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FAQ - Frequently Asked Questions

Installing a new conveyor system can be a daunting prospect, let CSL guide you through the process. Please see below a list of frequently asked questions:

Before Order

Q.
  
How long will my installation take?  
A.
 

Installation times vary depending on the size of the job and complexity, the environment of the installation can also make a difference. A typical small/medium warehouse conveyor system will take approximately 3 weeks to mechanically install with the last week overlapping with electricians starting the field wiring followed by another 2 weeks of electrical wiring followed by up to 2 weeks of testing and product commissioning.

Q.
  
Can CSL help me visualise the proposed layout? 
A.
 

CSL initially provide layouts in 2D and once early plans are made we will then draw the layout designs in 3D, incorporating other aspects of your facility to help visualise the new equipment in situ. This can be particularly important when conveyors are at multiple heights or move between rooms and areas. This can also be provided to the customer as a 3D video. 

Q.
  
How can we prove throughputs? 
A.
 

Using state of the art 3D modelling simulation software CSL can prove proposed throughputs, this can be useful during the design stage as it helps pinpoint bottlenecks in the layout and also in the customer’s operation. The simulation software can run in real time and provides data which can help customers ensure the automation is bolstered with the right level of manpower. 

Q.
  
Will CSL carry out detailed site surveys?  
A.
 

During the proposal stages CSL will carry out initial feasibility surveys taking note of your facility, existing equipment, layouts, ingress and general dimensions. If a proposal progresses our project team will carry out thorough surveys. If a mezzanine is part of the installation a geo survey maybe necessary on the floor slab. 

Q.
  
How do I work out conveyor ROI?  
A.
 

Working out basic return on investment calculations can be as simple as working out the costs which will be saved by reduced personnel, reduced mechanical equipment. The calculations are used to work out how quickly the savings will pay for the new conveyor system. 

To thoroughly put together the ROI study  it is also important to calculate the potential the new system will offer, such as increased throughputs, improved pack to dispatch speeds etc. Schemes with mezzanines included can also include the cost saving of increased floor space without the need to relocate.  

Q.
  
How can we pay for our conveyor system?  
A.
 

CSL customers have a few options of how to fund projects, the majority of customers choose to either fund using cash reserves or lease equipment through leasing companies. The lease option has become popular as it actually saves money due to tax offsetting. 

Q.
  
Can conveyors be used outside?  
A.
 

The simple answer is yes, but depends on the conveyor type and function. This is something that needs considering from early stages as the design, layouts and material of construction need to be considered. CSL have a working example of a pallet outfeed/off load conveyor that has been outside for more than 14 years. Proper maintenance needs to be allowed for. 

Q.
  
My product is an unusual size/shape/weight?  
A.
 

Over the last 20+ years CSL have handled a very wide range of products, our design team have a lot of experience in bespoke conveyor design and manufacture and can find a solution for the majority of product types.   

Q.
  
Can work be carried out 'out of hours'?  
A.
 

CSL carry out installations, repairs and service work 24/7. With busy warehouses and factories. having equipment maintained out of usual operating hours is hugely beneficial and reduces possible downtime. 

Q.
  
Do CSL only supply conveyors?  
A.
 

In short, no! CSL often supply a full turnkey project including conveyors, mezzanines, goods lifts, storage/racking, tote bins etc. These can be integrated into the designs and fully project managed by CSL. 

Q.
  
What other manufacturers do CSL represent?  
A.
 

CSL work with select trusted partners to offer the very best tried and tested equipment on the market, these partners include AmbaFlex, Conveyor units, Intralox, Qimarox and Interroll.

CSL also work with other partners offering bespoke manufacturing.

The combination allows CSL to offer the best solution for your requirements, whatever that might be. 

Q.
  
Will CSL work alongside other contractors while onsite?  
A.
 

New warehouse/factory installations will have various customer assigned contractors working on site during our conveyor installation. Our project managers and engineers are used to working alongside additional contractors both onsite and in the planning stages. 

 

During Project & Installation

Q.
  
Can we make changes to the original scope?  
A.
 

Certain changes can be made throughout the project delivery, depending on what these changes are and what stage of manufacture equipment is at there maybe various cost changes. 

Q.
  
Can installations be carried out in operational warehouses/factories?  
A.
 

A lot of the installations CSL carryout are in fully operational warehouses/factories, with the correct planning and safety considerations there is no reason this cannot be done.  

 

After Project Installation

Q.
  
Can CSL provide operator training?  
A.
 

A basic level of operator training is included in each project, the detail of this depends on the customers requirements. A lot of customers opt for a training package which includes:

  • Detailed Operator training
  • Maintenance training
  • fault finding 
  • Electrical training 
Q.
  
Do CSL offer service inspections and repairs?  
A.
 

CSL continue to support a large amount of CSL system customers as well as customers who had their conveyor system installed by others. Our aftersales support includes breakdown repair, planned service maintenance, spare parts, relocations, end of life removal etc. Visit our aftersales page for more information

Q.
  
Will we receive any documentation after the installation is complete?
A.
 

After every installation CSL will issue a full set of documents both digitally and physically. These contain an operator’s manual, safety declarations, safety information, residual hazards, system drawings, circuit diagrams spare parts list, maintenance instructions etc. 

Q.
  
Can our current conveyor system be modified or expanded?  
A.
 

Most conveyor systems designed and installed by CSL and others can be modified at a later date, this often includes expansion and upgrades. Customers can plan for expansion and further phases during the initial design phases.   

General Questions

Q.
  
Can conveyors run 24 hours a day?  
A.
 

A large number of CSL customers have 24 hour operations which rely on their conveyors and automation systems. The equipment CSL supply is very robust and high quality and will run for a long time with little intervention. High usage customers need to ensure the system is thoroughly maintained in accordance with maintenance recommendations. We would also advise setting some downtime to carryout inspections and maintenance work on the equipment. Onsite spare holding is also recommended.

Q.
  
How can products be sorted?  
A.
 

Some form of sortation, diverting or merging is integral to most conveyor systems, the methods CSL would propose depend on the speeds, product, requirements, conveyor medium etc. Also depending on the requirements different field devices would be used for the trigger such as barcode, vision, weight, colour, RFID etc.  

Q.
  
Can CSL relocate our existing conveyors and move to a new location or premises?  
A.
 

CSL often undertake relocation projects, this might involve moving either CSL supplied conveyors or equipment supplied by others to a new location, this is could be either be in the same warehouse/factory or elsewhere. As with any project this will involve careful planning and project management throughout.

Relocations often involves both modifying the equipment and adding in new parts, It will also require changes to the systems electrical components and software systems.

Care and Maintenance 

Q.
  
How often do I need to carry out maintenance on my conveyor?  
A.
 

This is very much depended on the age, environment, product and usage, our documentation package includes thorough maintenance recommendations and timescales. A lot of our customers have bi-annual service contracts in place for peace of mind.   

Q.
  
Do I need to keep spare parts on site?  
A.
 

 CSL would always advise to keep at least a selection of critical spares on site, keeping spares on site will significantly reduce the risk of unplanned downtime and loss of production or throughputs. As part of our documentation package we will supply a complete list of spare parts for your conveyor system, this also categorise these by priority/criticality. 

Q.
  
How to clean a conveyor system?  
A.
 

Some form of cleaning is needed regularly, this is often as simple as removing debris such as cardboard, tape, labels etc. Depending on the environment and dust levels incorporating the conveyor into a cleaning regime is very useful, this could effect component performance including electrical sensors etc.

Dusty conveyors could also increase fire risk. 

It is important to isolate the conveyor before any cleaning or debris removal is carried out. Often a dry clean is all that is required.